FAQs
How can I contact your office?
Our office representatives are available Monday through Friday from 9am to 5pm at (909) 596-5553, or you can email us at falconsigns2@yahoo.com.
What are your office hours and installation days?
We are open Monday through Friday from 9am to 5pm. We do not install on weekends or major holidays.
How soon after I place my order will my installation be completed?
Most installations are completed 2-3 weekdays after your order.
Do you offer sign storage?
Yes, we offer free sign storage as a courtesy, regardless of quantity, so that we can take your sign with us when we complete your signpost installation. Please note we are not responsible for lost, stolen, or damaged signs.
What if you run out of my signs?
If you place an order and we notice that you don’t have any signs left in our warehouse, we will attempt to notify you the morning of the installation. Traditionally, our policy is to place a post and hooks at the property so that you can visit the property and hang a sign in your possession unless we are told otherwise.
I’m a new client, how do I get my signs to you?
For new clients, we will pick up your signs from your office or another location for a small fee. You are also welcome to bring the signs by our office during the above hours of operation.
How can I pick up my signs?
If you ever need one or more of your signs returned to you, we can delivery them to your office for a small fee or you can come and pick them up from our office. Pickups are by appointment only, Mondays, Tuesdays, Thursdays, and Fridays between 9:30-11:00 am.
How will I know my order was received?
Our system will send out an automatic confirmation email after your order is placed to the email address we have on file for your account. Please make sure your email on file is up to date and accurate.
What if I have special instructions for my order, such as where I would like the signpost placed?
At the bottom of the online ordering form, there is a section for notes where you can type in any special comments you want our staff to be aware of. You may also upload a map or any reference photos in this area as well.
How will I know when my order is completed?
Our system will send out a confirmation email along with a photo to the email address we have on file for your account. Please make sure your email address on file is up to date and current.
Can I request my sign be installed on a specific day at a specific time?
We make every effort to accommodate the requests of our clients, but we are unable to guarantee a specific day and time for installations due to high scheduling demands.
My homeowner wants to be speak with your driver, is that allowed?
To ensure as prompt service as possible, we request that all installation information, such as preferred placement of the signpost or any necessary gate codes, be provided in the notes section of the ordering form at the time of ordering. Attempts made to establish contact with the homeowner made result in a delayed installation date of your order.
How can I cancel my request?
If we have not completed your installation yet, you must contact us directly via email or phone to cancel your order. Do not cancel the order using the online system, as your request form may have already been printed out and given to a driver.
If the signpost is stolen or destroyed at my property, is there a fee?
Yes, clients are responsible for the return of installed signposts per our terms of service. If a signpost is lost or stolen, there is a lost post fee that will be applied to your account.
If a sprinkler is broken?
Falcon Signs is not responsible for broken sprinkler lines. If there are sprinkler lines on the property, it's the agents responsibility to let us know.
How long is the post rental for?
180 days, thereafter an automatic $17.00 renewal fee will be issued for each additional 180 days. If the post is lost, agents are assessed a $40 missing post fee.
Any other questions? Give us a call at (909) 596-5553, and we will be happy to assist you!